Return and Refund Policy

Return / Replacement Policy:

Parcel Opening Video
• A parcel opening video is mandatory for all claims.
• Without a clear and uncut opening video, we will not be able to process any exchanges, refunds, or replacements.

Refunds
• Refunds are only applicable if an incorrect product has been sent by us.
• A parcel opening video must be provided as proof for any refund request.

Exchanges
• Exchanges are allowed, but the customer will be responsible for both-way shipping charges.

Returns & Store Credit
• If the customer chooses not to opt for an exchange or replacement, store credit will be issued for the product value.
• Please note, prepaid orders cannot be cancelled once they are in transit.

  • In the unlikely event that the customer receives a defective or damaged product, they can request a replacement within 3 days of delivery by emailing   thesabkastore@gmail.com  with their order ID and a description and photo of the issue.

  • The replacement will be provided for the same product, subject to availability.

  • Please note that the original packaging, tags, and price tags must be kept intact for any return to be accepted. Returns will not be accepted if the original box, price tags, or other packaging elements are damaged.

  • If the product is out of stock or unavailable, the customer can choose to receive a full refund or select an alternative product of equal value.

  • The replacement policy is applicable only for products that are defective or damaged upon delivery. It is not applicable for products that are damaged due to customer mishandling or misuse.

  • Please note that we do not offer reverse pickup facility and the customer must arrange for the product to be shipped back to us using a reliable courier service. The shipping charges for the return will be borne by the customer.

For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders.

Sabkastores reserves the right to deny repeated returns for the same order. 

All returns and quality checks are subject to the discretion of Sabkastores

 but rest assured, we want the Best for You, family and Friends

For any other questions or clarifications, please reach out to the Sabkastores Care team at thesabkastore@gmail.com